FAQ

At PRH TRADE LTD, we understand that choosing the perfect candleholder is a special experience. To ensure your journey with us is seamless, we have compiled answers to our most frequently asked questions.

1. What types of candleholders do you offer?

We offer a curated collection of natural brass, high candlestick, low candlestick, gold-plated, and stainless steel candleholders, designed to suit every occasion and interior style. Each piece is crafted with precision and care.

2. How long does shipping take?

  • UK Orders: Free standard shipping, typically 2–5 business days.

  • International Orders: Standard shipping costs £15 (free for orders over £180), with delivery usually taking 7–15 business days depending on customs and local postal services.

3. Do you offer free shipping?

Yes!

  • UK: Free for all orders.

  • International: Free for orders over £180. Otherwise, standard international shipping is £15.

4. What is your return and refund policy?

We offer a 30-day free return and exchange policy. Items must be returned in original condition with proof of purchase. For full details, please see our Return & Refund Policy.

5. How do I return or exchange an item?

  1. Contact us at info@prhtradeltd.shop with your order number and reason for return.

  2. We will provide instructions and a return authorization.

  3. Ship the item back safely using a tracked shipping method.

Once we receive and verify the item, your refund or exchange will be processed promptly.

6. What if my candleholder arrives damaged or defective?

Please contact us immediately at info@prhtradeltd.shop. We will provide a free replacement or a full refund, because your satisfaction is our top priority.

7. Are your products suitable for gifts?

Absolutely! Our candleholders are elegantly designed and make perfect gifts for weddings, anniversaries, holidays, or any special occasion. We also offer careful packaging to ensure your gift arrives beautifully.

8. Can I customize or personalize my candleholder?

Currently, our collections are pre-designed to maintain consistent quality and elegance. We do not offer personalized engraving, but we are always exploring options to enrich our offerings.

9. How do I care for my candleholder?

  • Brass or gold-plated items: Wipe gently with a soft cloth; avoid harsh chemicals.

  • Stainless steel items: Clean with a damp cloth and mild detergent.

  • Keep away from excessive moisture to maintain shine and longevity.

For more details, visit our Care & Maintenance Guide.

10. How can I contact PRH TRADE LTD for further assistance?

  • Email: info@prhtradeltd.shop

  • Phone: +44 7476 218469 (Mon–Fri, 9:00 AM – 5:00 PM GMT)

  • Live Chat: Available on our website during business hours.

✨ Our Commitment: Every question is welcome, and every concern is addressed with care and professionalism. At PRH TRADE LTD, we aim to make your shopping experience as elegant and delightful as our candleholders.